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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
358 ratings and 173 comments received in the last 90 days.
28 August 2024
Everything was explained by Josh, no rush just explanations
26 August 2024
I was greeted by a Lovely chap called sam Wilson he was extremely helpful and polite when I was choosing my car he went above and beyond he also gave me regular updates until I had to collect my car nothing was to much for him
25 August 2024
Excellent, completely satisfied with the service provided.
21 August 2024
Kept informed throughout
10 August 2024
Kept me up to date as much as was possible.
06 August 2024
Very helpful staff - led by Josh Foster
05 August 2024
Due to a knee replacement, I am temporarily incapable of driving, so Barrett's BMW Canterbury arranged delivery of the new car and removal of the previous one
02 August 2024
Completely effortless and easy, keeped up to date
01 August 2024
The sales staff and financial team went over and above to ensure I was happy with my purchase.
01 August 2024
Josh made the whole purchase experience very simple, from the initial enquiry, right through to collecting my new car. I was kept up-to-date and informed throughout. Handover was absolutely seamless, and I thank Josh so much for that.
19 July 2024
Great theatre in unveiling the car and simple to order and complete the paperwork etc. ahead of arrival..
18 July 2024
Very helpful and informative and we liked the little touches to make the whole experience a positive one
03 July 2024
The whole process was seemless.
03 July 2024
Excellent salesman / handover
02 July 2024
Whole exchange was professionally handled by the team at Barretts Canterbury and was a real pleasure to deal with so many nice people
02 July 2024
Reece Gumm was very professional, easy to deal with and kept us in touch with developments every step of the way
30 June 2024
Isaac was lovely. He explained everything very clearly and methodically.
28 June 2024
Kept me up to date with everything and always informed
18 June 2024
Excellent service could ask no more!
07 September 2024
Good fitter video on the vehicle inspection in conjunction with the above.
07 September 2024
No problems encountered.
07 September 2024
As above - very smooth process & helpful staff
07 September 2024
All service was amazing
07 September 2024
Very efficient and friendly service
07 September 2024
Because I am happy with yo service.
06 September 2024
Kept me updated throughout the process.
06 September 2024
Everyone was polite and helpful
06 September 2024
I phoned BMW at 10.30 am in Broadstairs, I had punctured my tyre. By 12 midday the same day I had a new tyre being fitted at BMW Canterbury. Staff went the extra mile to help me out, I was very grateful
04 September 2024
Always treated with respect, always polite and extremely helpful.
03 September 2024
Good service, excellent communication, felt like I was kept informed throughout
03 September 2024
Friendly staff, very helpful and work completed as requested
02 September 2024
All the work was done in the day and the car was returned nicely cleaned,
02 September 2024
Great service
01 September 2024
Overall very satisfied. The exception is my car only needed a standard service and they made me bring my car in at the start of the day only to leave it till the end of the day to start work on it. I could have dropped it off later in the day instead
01 September 2024
The service team are extremely professional and helpful
01 September 2024
All of the above, and courtesy bus into town and back was excellent
30 August 2024
Customer service was amazing and the free gifts were so nice
29 August 2024
Made my experience very welcoming and easy
29 August 2024
Smooth process from start to finish Polite and helpful staff
28 August 2024
All good
28 August 2024
Efficient service.
28 August 2024
Communication on point and no delay whatsoever.
27 August 2024
5 star service
27 August 2024
The staff at Barretts BMW Canterbury are all so helpful and the girls on the front desk gave me a massive smile as I walked in. Brilliant service
26 August 2024
Service manager courteous and helpful. Service carried out promptly and efficiently. Clear video report of safety inspection
26 August 2024
Kept the agreement. Paperwork was a little slack.
26 August 2024
Efficient service throughout the procedure (I left my car at the centre during the day and collected it when ready).
25 August 2024
Car sorted and car cleaned very happy
25 August 2024
The car was valeted, for which thank you. But you forgot to do the boot! Otherwise very happy.
25 August 2024
Speed & Efficiency
24 August 2024
Happy with the work every time
24 August 2024
We were very satisfied with our experience with Barretts CANTERBURY as all the staff made everything easy
24 August 2024
The problem on my newly purchased X3 was investigated thoroughly and is hopefully now resolved.
22 August 2024
Very good customer service
21 August 2024
Great service
20 August 2024
MOT passed, clear explanation on what was advisory and when to sort
20 August 2024
Service was completed thoroughly and promptly , video shown processes on app, guaranteeing the high standard of workmanship carried out. Certainly was satisified with whole precedure.
19 August 2024
We parked our car put keys into the self service checkin and collected the car when it was done. We received a recording of the service.
19 August 2024
Great service team easy to deal with, clear explanations and did what they said they would.
18 August 2024
My car had been cleaned prior to me collecting it
17 August 2024
Friendly staff. Great service.
17 August 2024
The work was carried out quickly and the car was returned very clean which
17 August 2024
Quick turnaround
15 August 2024
Really helpful staff
15 August 2024
Good communication
14 August 2024
Generally a good service. Some issues have taken more than one visit to resolve. Matt was very helpful and updated the software to correct an issue that affected the on phone reception on first calls each day
13 August 2024
Great service
13 August 2024
Work carried out competently
13 August 2024
Attentive and clearly interested in providing excellent service.
13 August 2024
Prompt service and hept advised of collection
13 August 2024
Molly Sutton Was very helpful and efficient
13 August 2024
Very good customer service, flexible with drop of and collection times, plus excellent communication and feedback while my car was in for work.
12 August 2024
Please see above. First class customer service
12 August 2024
Great service and all as expected. Serviced while you wait worked well and performed quicky, including a wash prior to collection.
12 August 2024
Perfect service
11 August 2024
Prospective cost identified. Work carried out and useful explanations given re door locking system, about which I had no prior idea.
11 August 2024
The service experience was good. it would be good to have accurate information from BMW assist. I was told the work would be covered by warranty which it wasn't. I got a bill over £400. I would have made different arrangements to get it fixed.
11 August 2024
This dealership is the best one in my experience as a BMW driver
10 August 2024
Excellent service with brilliant communication.
09 August 2024
Completed the service promptly.
07 August 2024
Brilliant service and understanding of my needs and timescales and always deliver
07 August 2024
Friendly, helpful, knowledgeable and pleasant showroom experience.
06 August 2024
Service was good and kept informed of what was happening and the ideo was useful
06 August 2024
Work was carried out quickly
06 August 2024
All went well
05 August 2024
Have been dealing with Barratts Canterbury for many years, the service is always outstanding and the staff are always super friendly and helpful-again many thanks
05 August 2024
GREAT SERVICE
05 August 2024
The work was done within the agreed time.
05 August 2024
Car stays in for the day which means, living in Deal, I have to drop the car off, walk into Canterbury to get a bus home and come back the next day to pick it up. Not overly convenient.
04 August 2024
Easy experience - no issues
04 August 2024
Again excellent customer service and always kept informed especially the video of check
04 August 2024
Customer service and the service mechanics video update.
03 August 2024
Work to the car was done and there hasn't been any issues
03 August 2024
Lovely staff
01 August 2024
Good service, polite staff, job done.
31 July 2024
Warranty work completed in a very through and successful manner Daily updates provided by on progress keeping me fully appraised of the work required
31 July 2024
everything and everyone is 10 of 10
31 July 2024
great customer service, easy from pick up to delivery
30 July 2024
Kept informed all the way, whilst my car was being repaired.
30 July 2024
Welcoming staff, good loan car, quick work completed to a high standard
30 July 2024
Amazing service from Ellie in service department.
30 July 2024
Tyre passed MOT but was convinced by BMW that I should have it repaired for a small fee, when they started to work on the tyre they couldn't repair and i was charged for a new tyre. I was overcharged by £2.69 for total bill also.
30 July 2024
Job well done.
30 July 2024
Great customer service at my last appointment. Very happy with the car I purchased and the follow up service since.
29 July 2024
Professional, polite and efficient
29 July 2024
Barretts have repeatedly listened to my concerns with my car and ensured I was kept mobile. The service and sales team made sure I was accommodated and informed.
29 July 2024
Pleased with the way we were treated by staff. Car was collected and dropped off as my wife could not drive
29 July 2024
All as planned
29 July 2024
Everything was explained clearly
29 July 2024
Really good lovely staff cleaned my car before I got it back very satisfied
28 July 2024
Excellent customer service. Staff cannot do enough for you.
25 July 2024
Easy to make an appointment and straightforward bookin with help provided for computer averse! Clear outline of what was expected to happen, and an interesting video of the ongoing process.
23 July 2024
Works completed at agreed cost plus ckk k earned inside and outside.
23 July 2024
marvelous service first class
23 July 2024
Work done and communication on how my service was going
23 July 2024
You couldn't have done more
23 July 2024
Greeted on arrival into very pleasant waiting area . Given the impression that nothing is too much trouble
23 July 2024
As above
23 July 2024
Was kept updated at every stage of the investigation and work on car; Jackie Hawes was particularly helpful knowing I was stuck in the middle of the countryside where I live with no public transport whatsoever.
21 July 2024
One of issues I wanted resolved was the 'lane assist' option disabled on the vehicle which was not done and my follow-up email to notify them of the issue was still outstanding was not replied to
19 July 2024
Work was carried out exactly on time and all relevent information was given at all times.
19 July 2024
Good work on my car and very good value for money
17 July 2024
Exemplary service and a very friendly helpful dealership .
17 July 2024
Excellent service very impressed with digital check in,car was returned to me immaculate
16 July 2024
Excellent service
16 July 2024
Problem analysed and put right with replacement part rapidly
15 July 2024
Barretts give a superb service and have done so for many years. They are always courteous and helpful and it is a pleasure to do business with them. But, the automatic check in process was not programmed to give full details of the work to be done.
14 July 2024
Came back perfect small problem resolved topped up and ready to go
14 July 2024
Everything was done to a high standard. Nothing was too much trouble.
14 July 2024
Additional issues sorted within a suitable time.
14 July 2024
Job completed quickly
13 July 2024
Work done on time to high standard and a car wash was very welcome
11 July 2024
Staff professional and polite, dealt with the issue promptly and effectively.
09 July 2024
staff were friendly and helpful, getting the car booked in and the work done was easy
09 July 2024
Service staff have explained what needed to be included in the service and also recommended a change of back and front wiper blades. I am happy with the work done.
08 July 2024
Kieron sorted out my replacement tyre. He was very friendly, polite and a great ambasador for your dealership. I also bought something from yiur parts dept - they were also very helpful
06 July 2024
Molly on reception was excellent and my video from the maintenance people were great. Everyone I spoke with was a great example of the BMW above and beyond personal service.
05 July 2024
No problems
03 July 2024
Efficient and competent service
02 July 2024
Asked if I wanted my car cleaned inside and out and I said yeah, but wasn't but customer service was great ??.
02 July 2024
Easy to deal with
30 June 2024
As above
30 June 2024
It was a simple low mileage service . WWE were not expecting there to be any issues. Car was collected for service which was very helpful to us as we live some distance from the garage. Car was collected and delivered back at the times quoted
30 June 2024
You're very quick and very helpful thank you
29 June 2024
Good communications and customer service
29 June 2024
Quick and helpful
26 June 2024
Problems quickly solved
25 June 2024
Very fast service and staff were polite and helped me out with what I needed
24 June 2024
Easy to book
23 June 2024
They know how to look after there customers
22 June 2024
First class service.
21 June 2024
Perfect service Doing excellent job
21 June 2024
as above plus all work done in car clearly articulated
20 June 2024
Good service all round
20 June 2024
Service was very professional, my car was clean after, quick service, and the goody bag was an extra treat
20 June 2024
No complaints
20 June 2024
Because I was completely satisfied
18 June 2024
See answer to 1 above. Completely satisfied with the service provided. I have always found the staff to be professional and friendly.
18 June 2024
Service was very good and the people who served me was very polite and friendly.
18 June 2024
Work completed on time at reasonable price. And as always cleaned inside and out.
17 June 2024
Thorough and good communication throughout. Courtesy shuttle bus to town and back is a great service
17 June 2024
Excellent service
17 June 2024
Excellent service and friendly
16 June 2024
Great waiting area, your able to work or relax. Excellent provision of refreshments which is always a bonus.
16 June 2024
Made to feel special
15 June 2024
Sorted the engine management light fault effectively A comment about the booking time it took to make a suitable appointment surprisingly took longer than I thought it should
15 June 2024
Helpful, knowledgeable and friendly staff
15 June 2024
Well organised, very professional, good advice. Will continue to use and would be very happy to recommend them to anyone.
14 June 2024
A very professional service.
14 June 2024
No problems
13 June 2024
Very good and friendly reception staff , plus did a first class repair on my car
13 June 2024
It was fine but I did not receive my paperwork via email and had to ask for a hard copy.
05 September 2024
Was a great experience from start to finish, I couldn't reccomend the team at BMW canterbury more. Both Neil and Reece were exceptional