About Your Local BMW Retailer | Barretts Canterbury

Enjoy a year's complimentary insurance, three years' servicing, plus 2.9% APR Representative on the BMW 1 Series & the BMW 2 Series. Get Offer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

199 ratings and 160 comments received in the last 90 days.

05 June 2026

Great service start to finish , no complaints.

03 June 2026

Professional, friendly and knowledgeable service throughout.

02 June 2026

Excellent service from start to finish. Everything was made easy, and Phillip Lyons was incredibly patient and helpful throughout. Will highly recommend.

30 May 2026

Emma from Bmw Cantabury was amazing from the whole process of purchase to handover. She kept me well informed at each stage with Phone calls and emails and also a video of my new M2CS.

28 May 2026

Sales executive was very helpful and knowledgeable

27 May 2026

Good overall experience. Purchasing options explained well. Availability of the correct car from stock was a bonus. Test drives promptly organised and sales person extremely helpful .

27 May 2026

Very helpful and attentive

17 May 2026

Emma dealt with everything very quickly and efficiently throughout and couldn't have been more friendly and helpful

16 May 2026

Matt is a superb salesman. Always polite and helpful, never pushy. We also looked at Audi and Mercedes but Matt was by far the best salesman.

15 May 2026

Overall an excellent experience

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12 May 2026

Great service from Emma on the delivery day!

08 May 2026

We bought two 1 series from Emma little Her service from start to finish was fantastic 10/10

05 May 2026

We had a smooth handover with Chris Pay who was excellent and very friendly and professional.

02 May 2026

Barrett's is a lovely show room, they create an environment which feels welcoming, relaxed and unpressured. Credit must be given to Phillip Lyon's, who is clear, attentive and responsive.and could charm the knickers of a nun.

30 April 2026

Mathew was fantastic from start to finish with everything .

27 April 2026

We were treated as very valued customers and greeted with a very warm welcome by a very knowledgeable sales executive Josh Foster, he was very thorough in explaining everything to us and we feel extremely confident dealing with him.

23 April 2026

Duncan was very professional and helped me alot with my purchase. Gave me all the information I needed about the car. He was very thorough with all the paperwork and kept in tough during my purchase and after

21 April 2026

Chris and the team at Barretts were incredibly helpful, from first entering the showroom we were given a warm welcome. The whole process was outstanding and far better than other show rooms i've visited in the past.

12 April 2026

Duncan and the team were very polite and helpful

05 April 2026

Easy and seamless to buy a new car.

03 April 2026

Excellent service from Zsolt Molnar from start to finish at Barrett's in Canterbury. Couldn't have been more helpful.

03 April 2026

Emma was extremely helpful when purchasing my new car. All information was clearly explained. Nothing was too much trouble. Also, Paul was extremely helpful with the finances. They made the process of buying a new car a very pleasant experience.

31 March 2026

Zsolt at Canterbury BMW went above and beyond, nothing was too much bother!

31 March 2026

YOUR SALES MGR DUNCAN FERNANDO GAVE US A GREAT SERVICE AND EXPLAINED EVERYTHING AS WE WENT THROUGH ALL THE STAGES INCLUDING THE TEST DRIVE. HIS KNOWLEDGE OF THE MODEL WAS 100%

28 March 2026

I phoned Barrett's in Canterbury after being let down twice by the BMW dealership in Aylesford. I spoke to Emma at Barrett's, who arranged a test drive on the same day as the phone call and gave me a deal which I was happy with. Emma was great

26 March 2026

Ben was extremely professional, knowledgeable about the car and friendly.

26 March 2026

Chris did everything I knew he would do in helping the purchase of the new BMW [I am an old customer]. The advice and follw up work done was excellent.

25 March 2026

Emma Little was great to work with, found the car I wanted and actually with a higher spec but great price, couldnt fault her.

25 March 2026

From the moment i walked in i felt very comptable Duncan could not have been more helpful in guiding me through the purchase of my new car. Every time I entered the building i was greated by a member of staff and asked if i would like a drink

24 March 2026

Very helpfull.Good advice. Not pushy.Took time to explain things.

24 March 2026

This is the 6th new BMW I have purchased from Barratts BMW, Canterbury and I always receive a "First Class" service.

24 March 2026

60 year old woman, had a few new cars in my time. But have never driven them out of the showroom. But Ben made me feel so confident I drove my car out and loved it many thanks.

24 March 2026

Zsolt was always there. Transfer to new car absolutely flawless . He was friendly, helpful,professional . Josh had also been a great help in discussing transition from electric back to fuel. A great team at Barrett's in broad oak

24 March 2026

More than happy with my new X2 .Mathew was amazing and Allen I believe he was the head of finances . The car is excellent managed to accommodate my previous X3 and looking forward to upgrade to X3 next time.

18 March 2026

Excellent customer service from start to finish.

17 March 2026

Everything went to plan and delighted with car

06 June 2026

I was impressed with Elliott Quinn who was professional, extremely helpful and focused on solving my tyre problem quickly and efficiently. As a

06 June 2026

Friendly staff, comfy waiting area and very nice coffee machine.

05 June 2026

Barretts is exceptional with its contact, help, professionalism, and quality. Very impressed. Madison who dealt with us was also a pleasure.

04 June 2026

1 week of ownership car had Drivetrain malfunction. curtesy car supplied I live 45 miles away. No idea of collection time given. 16:00 you called car ready, collect that day as you needed curtesy car back. Unreasonable due to 45 miles & no warning.

04 June 2026

Friendly staff and very helpful

04 June 2026

Problem not resolved, but very good customer service.

04 June 2026

Barrats are always helpful and friendly

03 June 2026

Would have given 5 * but for the unnecessary ammount of contact from the dealership re checking in, then double checking that you are making the appointment when you have already confirmed via the link sent.

03 June 2026

I've been a customer of Barrett's for many years and always a fantastic service

03 June 2026

The service was done with 2 tyres changed And MOT done- no issues here but car was not cleaned in the cabin and boot in spite of requesting a full clean I am quite disappointed on this service visit This is the 3rd BMW we have purchased from Barrett

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02 June 2026

I really appreciate the service and the Care they take over my car they are always very helpful, which is much appreciated thank you again BMW Broadoak Canterbury

02 June 2026

Very efficient service

01 June 2026

Congratulations on a job well done. I am incredibly impressed by the results and grateful for your dedication.

01 June 2026

Check-in process was fast and efficient. Service great. Vehicle collection could have been quicker. Had already paid online so just needed to grab the keys, but instead to wait for a service adviser to handover keys.

01 June 2026

Good customer service from start to finish.

01 June 2026

All staff extremely polite and welcoming

31 May 2026

Had recall to replace airbag

31 May 2026

Waited at the centre whilst my car was serviced and MOTd. All done in around an hour and a half which I was really pleased with. Complimentary drinks and a place I could work were nice touches. Staff are always friendly and helpful..

31 May 2026

Over charge but good service

29 May 2026

The usual very good service from the dealer team. Happy to keep bringing the car here

29 May 2026

Friendly and helpful people at reception. Offered coffee and were quick to advise when shuttle was available for Canterbury Town centre.

29 May 2026

Everything was handled seamlessly from booking in to completion.

28 May 2026

Rarely make mistakes though over the many years the odd glitch has arisen. Confident in the efforts to give perfect service are always your aim.

28 May 2026

The service i have received from Joshua has been exemplary. But I haven't had a service yet!!

28 May 2026

The team were very friendly and professional.

28 May 2026

Excellent car picked up and dropped by Ben Canterbury. Brilliant customer service and health check advice given Thank you.

27 May 2026

Good service good facilities

27 May 2026

The repairs and work done was swift and clearly outlined

27 May 2026

On time, as ordered, professional and helpful customer service

27 May 2026

Quick at getting booked in, helpful staff with a smooth drop off and collection. Updates throughout with there progress.

27 May 2026

As always a professional service and the car was immaculate when returned.

27 May 2026

Always get the service I expect excellent

26 May 2026

Fast, efficient and friendly

24 May 2026

Costumer service are 1000% . The ladies and gentlemen who working at Canterbury salon are Very supportive, providing information, if i would don't understand technical language, with patience, the details are explained. Thank you Canterbury salon

24 May 2026

No nonsense approach to a straightforward booking. Friendly staff too. Most owners of 10 year old cars won't use dealers, but I've always found this garage capable and friendly.

23 May 2026

The service from start to finish has been outstanding.

21 May 2026

Good customer care

21 May 2026

It was a friendly and welcoming environment.

20 May 2026

Was not happy with the outcome of the investigation. I still hear wind noise from the wing Mirrors

19 May 2026

Great customer service and communication, all always really polite and helpful

19 May 2026

The service was efficient and professional, all was explained and the coffee was good.

19 May 2026

Top class service from customer advisor to trained car mechanic

19 May 2026

Pleasant staff, comfortable waiting area, and works completed within the expected timescale.

18 May 2026

Nice and friendly

17 May 2026

It's the easiest and best service delivered by any main dealer I've seen

17 May 2026

Supervisor kept me fully informed on progress of repair

17 May 2026

I like the staff there especially the ladies, They are very professionals.

16 May 2026

Easy booking. Wheel exchange from winter to summer all completed perfectly. Good report showing tyre and brake pad depths. Helpful staff whilst waiting.

15 May 2026

Four stars rather than five as irritated that an electronic part needed replacement given that car only 4 months old, but great service as normal from Barrats Canterbury

14 May 2026

You weren't responsible for the delay in getting the replacement part. The car was in your care for 3 weeks. Only a wash of the outside was done. When my friends Audi had same issue, it got a full valet. 28 mile test run and fuel not replaced

13 May 2026

Very pleasant and comfortable Service Centre with nice catering facility.

13 May 2026

All excellent, I would have liked a courtesy car as has happened before, but other than that I was satisfied

13 May 2026

Great customer service

11 May 2026

It was effortless and very swiftly executed

11 May 2026

I received brilliant service from BMW Canterbury from start to finish. The team were friendly, professional and kept me updated throughout. Everything was handled smoothly and efficiently, and I was extremely happy with the customer service provided.

06 May 2026

The work was done quickly and the recall was completed alongside routine servicing, which saved an extra trip.

06 May 2026

Provided a schedule of planned work and did it.

06 May 2026

Car failed it's Mot due to tyres, but all sorted very quickly, albeit I think premium prices charged

05 May 2026

Friendly customer service. Efficient communication and I was kept informed of car's progress during service.

04 May 2026

Great service

03 May 2026

Professional, customer focused and assertive. Molly is a very confident young lady who demonstrated a very enthusiastic approach to customer service and satisfaction.

02 May 2026

A far better experience than my last encounter with Barretts. Decent welcome on both arrivals. Lauren kept us fully informed and sorted out a competetive price on some tyres.

02 May 2026

Because, as always, there's nothing to fault.

29 April 2026

Airbag recall, after a very poor experience at BMW Stratstone Maidstone, I contacted BMW Barretts Canterbury who handled every aspect of the booking, arrival and completion of the recall with great customer satisfaction. Would certainly use again.

29 April 2026

The frontline staff member appears to lack patience when clarifying customer questions and seems to struggle with reading customer expressions. Plz be aware that not all disabilities are visible, and some customers may require additional time.

29 April 2026

Elliott was brilliant, sorted a courtesy car with ease, no hassle, I love visiting Barrett's BMW after boycotting Arden Aylesford due to really poor customer service

28 April 2026

I was served by Lauren Leppenwell. She was very efficient and went over and above to help me. I'd asked for my internal windows to be cleaned during the service and it hadn't been done. Lauren went outside and did them herself. See below.

28 April 2026

No problems at all. Molly who dealt with me was very efficient.

27 April 2026

Very good service as always. Quick, efficient and friendly. A**

27 April 2026

Not great to have to wait until July for new software ro make cruise control work on brand new car.

27 April 2026

Was pretty good, good communication etc would have liked a loaner car- that is the diffrence between me booking with you or going else

26 April 2026

Very well organized and timely service

25 April 2026

Excellent service

23 April 2026

Local family owned used before.

22 April 2026

very efficient and straightforward with quick communication

22 April 2026

Everything went as planned/expected.

20 April 2026

Very efficient and Matt was excellent

20 April 2026

I had asked for the rubber trim in the back passenger door to be look at as falling off (not sure why this is falling off), I was told it would be. Very disappointed to see this wasn't done.

20 April 2026

Service was efficient and professional, staff were upbeat and friendly, showroom and waiting area were spotlessly clean.

19 April 2026

Work was promptly and efficiently completed

19 April 2026

MOT examination on time, passes and details videoed and car wash included. Excellent - thank you

19 April 2026

The service was quite quick, and I took advantage of the courtesy bus to & from Canterbury. My only issue was the lack of hot water to have a cup of tea in the showroom. The "hot tap" didn't work & there was no other alternative.

19 April 2026

Friendly, clean and welcoming environment. High level of service and feel valued. Efficient and quick.

15 April 2026

Waited weeks for a timed waiting appointment as one of us had to take annual leave as Saturday appointments are no longer available (only 1 a month and booked up for months) only to be sat there for 4.5 hours for a simple brake pad change

14 April 2026

Professional throughout and Molly was so helpful, informative and friendly.

12 April 2026

Great service as usual

10 April 2026

Polite friendly helpful staff. Only disappointment was the dash cam had been knocked off, managed to clip it back in but hadn't realised it had disconnected until I got home. Took a while to get it reconnected again.

09 April 2026

Molly was pleasant and efficient.

09 April 2026

I received bmw x3 with 4x4 amber warning lights that didn't solve my car problem. Final bill was incomplete didn't mention how much labour and parts cost and taxes. In bill amount 00.00 . This bill nobody believes. However I went from 40 miles far

09 April 2026

We brought our car in for a service. next day car message 'engine oil level at limit'. Wasted 2 hours getting an appointment. Then told the oil was filled up free of charge even though we paid the service. Told it was BMW Fault+ refused any refund.

06 April 2026

Very helpful staff , car cleaned to a high standard.

05 April 2026

Excellent progress feedback from the service team as the car was inspected and dyring fault finding.

01 April 2026

Actioned the recall efficiently and provided clear information of the status of the car for the health check

01 April 2026

The entire experience was smooth and excellent

31 March 2026

Vehicle was booked in for door mirror repair. Before booking in i had explained what was damaged. However on the day of booking the wrong part had been ordered and had to bee rebooked for the following day. So i wasted a trip to the dealer.

31 March 2026

Always a plesent experience at Barretts Canterbury

30 March 2026

Valued customer service

30 March 2026

I can never fault the service from this location, everyone is so obliging and help when situations arise, as in this case. I would not hesitate to recommend any of the workforce.

28 March 2026

Everything was as expected with polite, friendly people.

27 March 2026

Very good service on the day, efficient, polite and very prompt return of my car.

27 March 2026

Excellent service as always. All members of staff very helpful and welcoming. A good experience all round.

26 March 2026

Everything OK, clean car.

25 March 2026

good staff and good and timely service

25 March 2026

Excellent service from start to finish. Regular updates from service advisor Lauren Leppenwell on progress of my car repairs. Lauren Leppenwell has excellent customer service skills and it was a pleasure talking to her during my service experience.

24 March 2026

My recent visit was satisfactory in all respects, reception staff were professional and cheerful , Molly Sutton, from the Service Team was was professional and helpful in every way. Overall, i was satisfied with my visit. Always a delight to visit

24 March 2026

Excellent service by Laura and team. Nothing else to say.

24 March 2026

Very efficient and helpful service.

23 March 2026

very accomodating

23 March 2026

Quick efficient service and shuttle bus to town a plus

20 March 2026

As usual from dropping car off to collecting it, was kept informed at all stages.

20 March 2026

The customer advisors trying hard to make sure that everything is satisfactory before leaving the premises

19 March 2026

Great to have a health check on the car so i know whats going on. Sevice was great as well and thanks for the hospitality and valeting of the car.

19 March 2026

Excellent communication from start to finish

18 March 2026

Overall happy with the service, but one thing did disappoint this was the cost to replace my tyres. The service highlighted that I needed 4 new tyres total cost of £920. On returning to collect I challenged and was offered total price £764.64

18 March 2026

Amazing service as usual from all at Barrett's

17 March 2026

As ever the service but this time it was particularly good.

17 March 2026

Service was excellent. Molly was our contact and she was very helpful and communicative.

16 March 2026

Very happy alround quality service will def use agaon in future

16 March 2026

The team at Barretts get things done very efficiently whilst being friendly at the same time.,

16 March 2026

My service advisor was polite and professional and kept me fully updated during the day with a health check and direct contact etc..

15 March 2026

Efficient and easy

14 March 2026

Was treated like a valued customer in a very professional manner.

14 March 2026

Poor quality of work. Took all day with no updates.

13 March 2026

Whilst I have no problem with quality of work done, I am rather disappointed about the charges made for the work. I brought the car in to deal with a faulty drivers door cable. I was charged twice. Once to identify the problem and one to fix it.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Barretts Canterbury BMW

Address

Broad Oak Road, Canterbury, Kent, CT2 7PX

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:09:00 - 17:00
Sun:Closed.

Phone

01227 828888

Map

Areas served

Canterbury as well as surrounding areas including Ramsgate, Whitstable, Broadstairs, Herne and Bay

View map

Address

Broad Oak Road, Canterbury, Kent, CT2 7PX

Opening Hours

Mon–Fri:07:30 - 17.30
Sat:1st Saturday of the month only 08:00 - 13:00
Sun:Closed

Phone

01227 204999

Map

Areas served

Canterbury as well as surrounding areas including Ramsgate, Whitstable, Broadstairs, Herne and Bay

View map

Address

Broad Oak Road, Canterbury, Kent, CT2 7PX

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:1st Saturday of the month only 08:00 - 12.30
Sun:Closed

Phone

01227 828844

Map

Areas served

Canterbury as well as surrounding areas including Ramsgate, Whitstable, Broadstairs, Herne and Bay

View map