OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
220 ratings and 186 comments received in the last 90 days.
03 April 2026
Emma was extremely helpful when purchasing my new car. All information was clearly explained. Nothing was too much trouble. Also, Paul was extremely helpful with the finances. They made the process of buying a new car a very pleasant experience.
03 April 2026
Excellent service from Zsolt Molnar from start to finish at Barrett's in Canterbury. Couldn't have been more helpful.
31 March 2026
Zsolt at Canterbury BMW went above and beyond, nothing was too much bother!
31 March 2026
YOUR SALES MGR DUNCAN FERNANDO GAVE US A GREAT SERVICE AND EXPLAINED EVERYTHING AS WE WENT THROUGH ALL THE STAGES INCLUDING THE TEST DRIVE. HIS KNOWLEDGE OF THE MODEL WAS 100%
28 March 2026
I phoned Barrett's in Canterbury after being let down twice by the BMW dealership in Aylesford. I spoke to Emma at Barrett's, who arranged a test drive on the same day as the phone call and gave me a deal which I was happy with. Emma was great
26 March 2026
Ben was extremely professional, knowledgeable about the car and friendly.
26 March 2026
Chris did everything I knew he would do in helping the purchase of the new BMW [I am an old customer]. The advice and follw up work done was excellent.
25 March 2026
Emma Little was great to work with, found the car I wanted and actually with a higher spec but great price, couldnt fault her.
25 March 2026
From the moment i walked in i felt very comptable Duncan could not have been more helpful in guiding me through the purchase of my new car. Every time I entered the building i was greated by a member of staff and asked if i would like a drink
24 March 2026
Zsolt was always there. Transfer to new car absolutely flawless . He was friendly, helpful,professional . Josh had also been a great help in discussing transition from electric back to fuel. A great team at Barrett's in broad oak
24 March 2026
Very helpfull.Good advice. Not pushy.Took time to explain things.
24 March 2026
This is the 6th new BMW I have purchased from Barratts BMW, Canterbury and I always receive a "First Class" service.
24 March 2026
More than happy with my new X2 .Mathew was amazing and Allen I believe he was the head of finances . The car is excellent managed to accommodate my previous X3 and looking forward to upgrade to X3 next time.
24 March 2026
60 year old woman, had a few new cars in my time. But have never driven them out of the showroom. But Ben made me feel so confident I drove my car out and loved it many thanks.
18 March 2026
Excellent customer service from start to finish.
17 March 2026
Everything went to plan and delighted with car
11 March 2026
Sales adviser Emma was knowledgeable and helpful. She contacted me prior to the appointment to find out more about my needs. She was helpful and cheerful and was able to answer my questions about the car. She showed a lot of empathy with my position.
10 March 2026
Great service at BMW Canterbury. This is my second purchase with them and always been excellent. Big thanks to my salesman Joshua Foster.
09 March 2026
The sales executive Szolt was excellent in explaining the controls and bringing us up to date with all the features on the car
08 March 2026
Pleasant very professional team
07 March 2026
Zsolt has been amazing, had plenty of time for us deciding a colour, going through each add on pack and making it suitable and affordable for us. His constant communication with updates was very much appreciated and helpful.
06 March 2026
Just the overall experience. The sales personnel were very knowledgeable and pleasant nothing was too much trouble for them.
04 March 2026
Exactly what I wanted, Chris Pay is old school in a good way.
24 February 2026
I'm looking for a straightforward, pressure-free experience with clear communication throughout the process. Transparency around pricing, finance options, part-exchange, and timelines is important to help me make an informed decision.
21 February 2026
Amazing customer service from Emma Little. Welcoming, attentive, efficient. From start to finish she was amazing.
06 February 2026
Isaac was very pleasant, polite,knowledgeable,and in no way pushy.
03 February 2026
Duncan was a dream to work with
03 February 2026
Matt the salesman was very helpful and knowledgeable and couldn't do enough to help me.
02 February 2026
Smooth process, Emma answered all our questions fluently and never pressured us.
31 January 2026
Your salesperson Emma was excellent - she listened to our requirements and expertly guided us through our options eventually finding us a car that fitted our requirementd
30 January 2026
Duncan and Paul were excellent.Their explanation and help were fantastic .A big thank you to them both for their patience.
28 January 2026
Superb service from Zsolt Molnar. Will go back again when we need to look for another car in future
28 January 2026
Initial experience was not particularly good, with a short road test and a not a particularly detailed explanation of all the options available. There was the feeling of pressure to purchase the car and frustration as I hadn't completed the finance.
28 January 2026
Duncan was incredibly helpful, kept me updated throughout the process and has followed up with me since I took delivery of the car.
27 January 2026
Good service throughout the whole purchase process. Was very keen to keep my business
24 January 2026
Great service extremely happy. Brandon done great. Only came in for a MOT and walked away with a new car.
23 January 2026
I have dealt with Chris Pay for 22 years(Sales Specialist) On every occasion time has been spent covering every aspect of my purchase in a professional and relaxed manner, giving me complete confidence.
20 January 2026
Great service and friendly, very informative.
06 April 2026
Very helpful staff , car cleaned to a high standard.
05 April 2026
Excellent progress feedback from the service team as the car was inspected and dyring fault finding.
01 April 2026
Actioned the recall efficiently and provided clear information of the status of the car for the health check
01 April 2026
The entire experience was smooth and excellent
31 March 2026
Vehicle was booked in for door mirror repair. Before booking in i had explained what was damaged. However on the day of booking the wrong part had been ordered and had to bee rebooked for the following day. So i wasted a trip to the dealer.
31 March 2026
Always a plesent experience at Barretts Canterbury
30 March 2026
I can never fault the service from this location, everyone is so obliging and help when situations arise, as in this case. I would not hesitate to recommend any of the workforce.
30 March 2026
Valued customer service
28 March 2026
Everything was as expected with polite, friendly people.
27 March 2026
Excellent service as always. All members of staff very helpful and welcoming. A good experience all round.
27 March 2026
Very good service on the day, efficient, polite and very prompt return of my car.
26 March 2026
Everything OK, clean car.
25 March 2026
good staff and good and timely service
25 March 2026
Excellent service from start to finish. Regular updates from service advisor Lauren Leppenwell on progress of my car repairs. Lauren Leppenwell has excellent customer service skills and it was a pleasure talking to her during my service experience.
24 March 2026
Very efficient and helpful service.
24 March 2026
My recent visit was satisfactory in all respects, reception staff were professional and cheerful , Molly Sutton, from the Service Team was was professional and helpful in every way. Overall, i was satisfied with my visit. Always a delight to visit
24 March 2026
Excellent service by Laura and team. Nothing else to say.
23 March 2026
Quick efficient service and shuttle bus to town a plus
23 March 2026
very accomodating
20 March 2026
The customer advisors trying hard to make sure that everything is satisfactory before leaving the premises
20 March 2026
As usual from dropping car off to collecting it, was kept informed at all stages.
19 March 2026
Excellent communication from start to finish
19 March 2026
Great to have a health check on the car so i know whats going on. Sevice was great as well and thanks for the hospitality and valeting of the car.
18 March 2026
Overall happy with the service, but one thing did disappoint this was the cost to replace my tyres. The service highlighted that I needed 4 new tyres total cost of £920. On returning to collect I challenged and was offered total price £764.64
18 March 2026
Amazing service as usual from all at Barrett's
17 March 2026
Service was excellent. Molly was our contact and she was very helpful and communicative.
17 March 2026
As ever the service but this time it was particularly good.
16 March 2026
Very happy alround quality service will def use agaon in future
16 March 2026
The team at Barretts get things done very efficiently whilst being friendly at the same time.,
16 March 2026
My service advisor was polite and professional and kept me fully updated during the day with a health check and direct contact etc..
15 March 2026
Efficient and easy
14 March 2026
Poor quality of work. Took all day with no updates.
14 March 2026
Was treated like a valued customer in a very professional manner.
13 March 2026
Whilst I have no problem with quality of work done, I am rather disappointed about the charges made for the work. I brought the car in to deal with a faulty drivers door cable. I was charged twice. Once to identify the problem and one to fix it.
12 March 2026
The manner in which Barratts dealt with a frustrating problem on my relatively recently purchased vehicle which required a number of visits and retention in order to resolve was exemplary throughout the process.
12 March 2026
We were kept fully informed of the progress of our car's check/tyre replacement and everything was carried out perfectly. The courtrsy bus into Canterbury was much appreciated, as was the fact that the car was cleaned.
12 March 2026
Easily booked, Service Advisor friendly and prompt and comfortable waiting area
11 March 2026
I was very satisfied
11 March 2026
Very organised and great service
10 March 2026
Everyone was incredibly helpful and Elliot in particular went above and beyond to resolve all the related issues.
10 March 2026
Good care and transparant communication regarding potential additional costs. Issues resolved within the time expected.
10 March 2026
Overall it was an exceptional experience from start to finish. Really impressed by both dealership/ service and staff. All brilliant.
10 March 2026
Lauren, who kept in touch with me throughout the day of the work being carried out, was exceptionally efficient and friendly. The video report on the condition of my car was very professional and informative.
09 March 2026
Great customer focus. Seamless
09 March 2026
Everything was completed as requested and within the specified timeframe.
08 March 2026
All issues were dealt with professionally and quickly
08 March 2026
All good ??
08 March 2026
The staff were very helpful and were prepared to listen to us and understand what we were asking. Basically the BMW app doesn't allow us to charge our i3s to only 80%. After some debate we agreed that the buffer is 5% at the top end.
08 March 2026
I paid over £500 and I still have the fault with the car. It doesn't make sense that you worked on the car and replaced parts which cost me over £500 and the car is exactly the same with the same fault.
07 March 2026
Very professional and polite,thanks
07 March 2026
I was very shocked to be refused a loaner
07 March 2026
Always helpful and very polite
05 March 2026
Couldn't have been any better. The engineers found the problem, more involved than expected, rear sensors falling out. Parts ordered but took a day longer to arrive. Always kept informed. Thank you.
04 March 2026
Lauren kept us up to date with the works required and arranged for completion of the works in a timespan that was suitable to both parties. Also Ella on the booking in desk was very helpful.
02 March 2026
I received a warm welcome and service personnel wre fully aware and engsging during my visit and without prompting called the courtesy bus to take us to Town.
02 March 2026
Smooth checking in process, quick MOT
02 March 2026
Friendly staff and speedy service
02 March 2026
Assisted on arrival and was able to deliver car ahead of schedule to fit in with family schedules. Kept updated and car delivered ahead of schedule, even when parts needed replacing
01 March 2026
Excellent service throughout
01 March 2026
They were responsive and kept me informed.
01 March 2026
Happy with the service abd explanation of the testing of the battery following issues reported. Only negative was the coffee machine was broken
28 February 2026
Polite, friendly and efficient staff
28 February 2026
Firstly the gentleman that runs your minibus into canterbury centre is really kind, lovely guy! The young guy that did the work on my car was really helpful and professional. Great service
27 February 2026
Excellent service as usual
24 February 2026
Clear communication leading up to, during and after the service. I was particularly impressed with the health check video and the friendly communication with Elliott.
24 February 2026
Well looked after by team at Barretts. Car service included free wash and clean and worked in showroom and it was a good experience.
24 February 2026
Good communication and good refreshments and customer toilet facility's while waiting
24 February 2026
Superb customer service, professional and friendly. Everything organised with the minimum of inconvenience and a clear commitment to solving the issue with my new approved used car without anxiety. Everything was dealt with very professionally.
23 February 2026
As usual excellent and most helpful service.
23 February 2026
The service I received was highly professional, very friendly, and efficient. I'm extremely happy with the overall customer service experience.
23 February 2026
The work needed was explained clearly to me and I was kept fully informed of the progress of the work.
21 February 2026
Very welcoming on arrival and an easy check-in process.
20 February 2026
Good service
19 February 2026
I had my 5 series booked in for an MOT, Service and a new headlight. This booking was over two bookings. The communication throughtout was far better than on previous occassions and the work was completed on time.
17 February 2026
Prompt efficient service
17 February 2026
Excellent service provided by Barrett's and in particular Lauren, thanks very much
17 February 2026
Mark Newing is always extremely helpful as his team the staff in reception are helpful too
17 February 2026
The service was fantastic throughout, only thing that let it down was that I was forgotten whike waiting for the shuttle bus and ended up waiting an hour and 20mins. A small issue in otherwise fantastic service
16 February 2026
Lovely showroom, fab brownies and the great customer service keep us coming back.
16 February 2026
Highly satisfied! My experience at BMW was very pleasant. Lauren was fantastic.she walked me through the service costs and kept me informed throughout the visit. Great service.
15 February 2026
Quick and efficient
15 February 2026
I had two new tyres fitted as part of the cars service. I discovered after departure the tyres were significantly under presured, as much as 1 Bar under and the car issued a pressure warning. I has to find a garage to inflate to correct pressure.
15 February 2026
i dont think the problem has been solved
15 February 2026
Swift, efficient and good communication
14 February 2026
Friendly, attentive staff.
14 February 2026
Good hospitality- tea and coffee available while you wait as well as a comfortable seating area. Garage also opens at 7:30am so that adds to the convenience of dropping off.
13 February 2026
found to be very helpfull
13 February 2026
Friendly knowledgeable. Molly was exceptional with her patience and knowledge kept us informed and also answered all my questions
12 February 2026
The rep was too good and helpful
11 February 2026
All issues addressed, well communicated throughout and reasonably priced.
11 February 2026
Sorted out my problem and when I agreed to work on my car to be carried out and was very efficient to get my car back to me as soon as possible
09 February 2026
Delighted with Barrett's but their online check in service and initial booking very hit and miss and confusing ie we selected a time slot of 10.30 then received an email confirming 7am until 9am! Also several requests to book in online?
09 February 2026
No queue - simple process to drop off. Able to 'work from home/dealership' whilst I waited for the car was incredibly useful and decent set up. Good updates on progress with the car and extras.
09 February 2026
Very friendly team outplaying everything through the whole process.
09 February 2026
Polite, nice welcome
09 February 2026
Very welcoming and reassuring
09 February 2026
The personnel I dealt with such as Molly were very helpful, and all the work I requested was carried out
07 February 2026
Very quick and efficient
07 February 2026
As always the service was perfection. From reception to collection it is faultless. Brandon the genius has assisted me with the complexity of my X5
07 February 2026
Didn't address the other issue my car was submitted for
07 February 2026
Efficient service, good communication
05 February 2026
Di what I requested at the price quoted.
04 February 2026
OK No problems and good service.
03 February 2026
Professional service from start to finish.
03 February 2026
I have limited mobility so i was made a priority customer. My car was taken in for the work to be done as soon as i arrived and i was kept informed of progress constantly, i was also asked if i would like tea or coffee regularly.
02 February 2026
No, follow up in any of the services. Asked for a car valuation and no one came back to me. Didn't even receive the end of service paperwork which I had to chase.
02 February 2026
All my comments were taken into account
02 February 2026
Good service as always. Only down is that we (my wife and I) have asked to change the mobile number on your system four or fives times now - but messages still goingto my old phone
02 February 2026
Prompt and efficient
01 February 2026
They claim prices for repair that are not for real. If you have a 10 year car in Germany is considered reasonable to service it with parts. In Canterbury UK, they will charge you 2.5 k pounds with parts costing 50-90 pounds !
31 January 2026
Very helpful staff, kept informed of cars issue, what parts were required, time to fix it and cost estimate.
30 January 2026
Fixed the car and solved the issue. However, I dropped my car off at 8am, and was last to collect it at 5pm, without the free health check. Maybe have an am and pm drop off times. But the customer service when I was waiting was fab.
27 January 2026
The customer service with very helpful and polite and made it comfortable for me why my car was being worked on definitely recommend it to anyone
26 January 2026
Very polite and helpful.
26 January 2026
Very helpful when I didn't have an appointment.
26 January 2026
The customer service was second to none. I'd like to give a special mention to Lauren, a wonderful member of staff. Thank you BMW Canterbury ????
26 January 2026
Excellent service from receptionists through to technicians
25 January 2026
Very good and friendly service.
25 January 2026
Lauren was great, constant updates, clear explanations.she was great! If only the other Barrett's dealerships had her
24 January 2026
I was well looked after and details of the repair were explained to me
24 January 2026
Quick thorough info re service .,car clean ,access to transport into Canterbury.
24 January 2026
The centre is brilliant. Never had a problem
24 January 2026
Staff were friendly, efficient and helpful
23 January 2026
Very pleasant experience
23 January 2026
I was greeted politely and courteously, The repair took no longer than stated. The waiting accommodation was comfortable with a good selection of refreshments available.
22 January 2026
The whole process was straight forward and completed within the stated time. The waiting area was comfortable and the staff polite and helpful. The option of having my car cleaned without additional charge was very nice.
22 January 2026
The team went above and beyond to deliver a first class service
22 January 2026
The staff are very friendly and helped me through the whole process the only downside which I cannot blame the center for was the enterprise rental car I could not pick it up from the center and had to walk from my place of work to enterprise for car
21 January 2026
Molly was so helpful. She kept me informed when necessary and her advise was excellent.
21 January 2026
The staff were so friendly and helpful really looked after us and were very professional and personal
21 January 2026
Always looked after properly whenever my car is in with Barretts. 10/10 every time
21 January 2026
From booking to picking up my car after the service, the communications has been perfect, I was always informed of costs and works involved.
20 January 2026
The receptionist, Molly??, was excellent in keeping me informed. Not for the first time having changed my winter / normal wheels have I had to adjust the tyre pressures to those indicated on the car itself.
20 January 2026
The problem was resolved and I am able to enjoy my new car again. Staff were great and the check in process was smooth and easy.
20 January 2026
Staff were all very friendly and efficient.
19 January 2026
Duncan was great.
19 January 2026
Friendly and professional staff
19 January 2026
The issue was identified and resolved but I was nearly charged £140 for what was clearly a warranty issue. Had to push back in order not to be charged. Service centre did eventually cover cost but should not have been a conversation.
19 January 2026
The service provided was excellent, the staff kept us updated during the vehicle investigation.
18 January 2026
Good service.
18 January 2026
The service was on time and completed satisfactorily and I was kept informed of progress and of the completion time and I used the complimentary shuttle service into the city.
18 January 2026
Welcoming atmosphere, clear information and advice. Convenient shuttle service into Canterbury, much appreciated.
18 January 2026
Great service as normal, 5 stars for Lauren who kept us informed throughout..
17 January 2026
Helpful staff, good communications.
14 January 2026
Good and friendly service.
14 January 2026
All ok part ordered and we shall return in March to have the problem corrected.
14 January 2026
Professional Personable Prompt
FIND Barretts Canterbury BMW
Address
- Broad Oak Road, Canterbury, Kent, CT2 7PX
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed.
Phone
- 01227 828888
Canterbury as well as surrounding areas including Ramsgate, Whitstable, Broadstairs, Herne and Bay
Address
- Broad Oak Road, Canterbury, Kent, CT2 7PX
Opening Hours
- Mon–Fri:07:30 - 17.30
- Sat:1st Saturday of the month only 08:00 - 13:00
- Sun:Closed
Phone
- 01227 204999
Canterbury as well as surrounding areas including Ramsgate, Whitstable, Broadstairs, Herne and Bay
Address
- Broad Oak Road, Canterbury, Kent, CT2 7PX
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:1st Saturday of the month only 08:00 - 12.30
- Sun:Closed
Phone
- 01227 828844
Canterbury as well as surrounding areas including Ramsgate, Whitstable, Broadstairs, Herne and Bay
05 April 2026
Easy and seamless to buy a new car.