- Home
- About Barretts Canterbury
- Barretts Canterbury Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
403 ratings and 208 comments received in the last 90 days.
07 January 2025
Very professional attitude and ease of receiving my new car
29 December 2024
Very helpful and extremely helpful
22 December 2024
100% satisfaction. Chris Paye who deals with Motability cars at Barretts is very knowledgeable, friendly, caring and helpful
16 December 2024
They were very professional
08 December 2024
Good teach in excellent unveiling of car.
06 December 2024
Smooth transaction & enjoyable experience.
05 December 2024
Very good service
03 December 2024
perfect
29 November 2024
Very professional and knowledgeable sales staff. Meet and greet reception was warm and welcoming. Delivery/handover of the vehicle was very comprehensive and we were made to feel very valued as a customer and confident to drive away.
27 November 2024
the most comprehensive and detailed handover I have experienced with the purchase of 12 previous new BMW's. Financial support and understanding explained equally comprehensively.
23 November 2024
Everything worked smoothly and exceeded my already high expectations.
21 November 2024
Excellent throughout the whole process, I have been treated with excellent customer service with great communication and guidance. Chris Pay made the whole process seamless with excellence during each stage. I am very happy.
12 November 2024
Extremely knowledgeable, helpful and friendly staff.
09 November 2024
This is the 2nd car Issac has sold me and he is always very informative and helpful and gets me the best deal
01 November 2024
No problems at all !!
31 October 2024
Everyone was very welcoming, professional and helpful throughout the whole process. Handover of my new BMW was fantastic with the big reveal and flowers! Brandon gave an exceptional in-depth tour of the car and answered any questions throughly.
31 October 2024
The attention to detail from all the staff was easy, relaxed and straightforward.
31 October 2024
Very good service from start to finish and the after sales is also very good. Particularly the chance to discuss and review the cars technical features a few weeks after purchase.
30 October 2024
The sales agent, Bradley Roy was friendly and completely customer focussed and attentive to detail
30 October 2024
As above, the purchase process was completely supported by Barretts Sales and Finance team, offering me options that worked for me and allowed an informed choice that suited all of my requirements.
19 January 2025
I asked if it was possible to upgrade sat nav to enable Apple Play and notifications. No one has got back to me
19 January 2025
Service carried out as detailed and car returned to me in fantastic condition.
19 January 2025
The service was good, however I had to pre-book appt for steering wheel recall in advance for something which took minutes to ascertain that my vehicle wasn't effected. Why could I not have simply turned up for this & booked if then required?
17 January 2025
Good service and not too long waiting time, also good feedback afterwards
17 January 2025
Professional
16 January 2025
Vehicle was in for a recall, staff very efficient and knowledgeable.
16 January 2025
Polite, helpful staff. A great service.
14 January 2025
Prompt repair and good feedback
14 January 2025
Pick-up was good and delivery back home.
14 January 2025
Great customer service. High quality work
14 January 2025
Great start with Parts getting an idea of what a wing mirror fix might cost. Personalised exceptional service from Molly leading to happiness on the day and since then.
14 January 2025
I was kept informed every step of the way by Kieran.
14 January 2025
Ok but when it went in for its service a little while ago the video which was sent to us it was commented that one of our tyres will need changing. We took it somewhere else and was told all our tyres we ok. We did not change any and this time when
13 January 2025
Everything was perfect as usual
13 January 2025
Had car all day and not even started service at gone 3 o'clock, to much hard sell
13 January 2025
Efficient and reliable
13 January 2025
Superb! Treated me with the usual respect and courtesy. Car was cleaned inside and out and looked amazing. Reminded me why I bought it in the first place.
13 January 2025
Excellent service combined with excellent communication with me the customer.
13 January 2025
Work carried out effectively. No problem carrying out manufacturers repair for free even though car was bmw used vehicle. Car washed and cleaned well. High spec courtesy car made available for day.
13 January 2025
I reported intermittent fault with rear number plate lights. Fault hasn't been addressed
12 January 2025
Many thanks to Molly Sutton and Dane Young. They were accommodating and worked around my short notice and tight schedule and was able to complete their works as quickly as they could.
12 January 2025
Great service
11 January 2025
Smooth drop off and pick up.
11 January 2025
Good efficient experience
10 January 2025
Very clever
10 January 2025
Very quick
09 January 2025
As always - fully satisfied.
08 January 2025
it was a recall, delayed for a very long time because of a shortage of the necessary components. However , when it was discovered that my vehicle needed the new components, they weren't already available.
05 January 2025
Excellent customer service, information and efficiency.
05 January 2025
Easy to deal. Kept me well informed of progress.
03 January 2025
Very efficient in works carried out, receiving a video of the car inspection was also very appreciated.
03 January 2025
the work was carried out on time and explained what was done . the receptionist and other staff members were on hand to answer any questions
02 January 2025
Quick and competent
02 January 2025
Easy to book, flexible on timings. Goodie bag was nice compensation for inconvenience of recall.
02 January 2025
My car had a brake service and visual health check. I was told by the service advisor that the cars wiper blades may need replacing also the front tyres were getting near the legal limit. Please make it standard practice to provide an invoice.
31 December 2024
Efficient and well done as usual
30 December 2024
I was kept up to date with all aspects of the work carried out and made aware of future work with a time scale and precise cost. The attention to detail as the mechanic ran through the car from the link I received was again easy to understand.
30 December 2024
All good apart from a perished hose at 40000 miles leading to a large bill
28 December 2024
Very welcoming upon arrival, lovely facilities, plenty of refreshments available, and nice friendly staff.
28 December 2024
Polite, helpful staff from booking to the actual service. Good facilities while waiting.
27 December 2024
Appointment was rearranged the needs altered, Matt obligingly gave me a test drive home and I was able to collect the car the next day. Loses a star as the midget who parked the car did not return the seat to the original position I could not sit!
26 December 2024
Your service colleague, Ellie Rees-Davis, was excellent and kept me informed of progress. She also alerted me to the fact that the damaged tyres on my car were insured, which had been paid for when I purchased the vehicle.
25 December 2024
From start to finish dealing with young, knowledgeable, pleasant staff.
24 December 2024
Didn't sort warranty issues out and didn't really want to know so remains unsolved. Reception staff amazing. Welcoming and friendly.
24 December 2024
professional, courteous service
23 December 2024
Excellent service
23 December 2024
Prompt and reliable
23 December 2024
Extremely satisfied, service was done quickly, with a video of a health check of the car.Reception staff and courtesy bus driver were both friendly and helpful. Great all round service.
22 December 2024
Would have liked a courtesy car but none available
22 December 2024
Pleased the sofware problem was dealt with quickly. They let me know the carwas ready in good time and I was pleased they had gone to the trouble to wash it - well done and thank you! My only issue was the lack of information about the problem.
21 December 2024
Very good.
20 December 2024
Very nice and and very helpful too
19 December 2024
Always have used Barrett's bmw in Canterbury the service and quality of work has been outstanding
19 December 2024
Happy to discuss if you would like to call me
18 December 2024
great service, thanks
17 December 2024
Great service from really considerate people
17 December 2024
Every item is complete satisfaction other than the identification of the faulty parking sensor!
17 December 2024
Completed in a timely manner with explanations of work carried out
17 December 2024
Used Barrett's BMW for several years and excellent service as always
16 December 2024
Straightforward and helpful.
16 December 2024
Issue was sorted out on the day with no problems
15 December 2024
Car was fixed in double quick time and back with us. Cannot fault the service.
15 December 2024
Would have appreciated a lift from home to pick up the car which was in for 2 days rather than the 1 day originally envisaged
15 December 2024
Good
13 December 2024
Very satisfied
13 December 2024
Very satisfied. I was kept informed of the progress whilst the car was with the dealer.
12 December 2024
Very dismissive of a recurring fault.
12 December 2024
Best customer servic experience I have had this year. Efficient and friendly service throughout. Thank you
11 December 2024
Friendly efficient services with staff who explained issues and were very open with their explanations
11 December 2024
Work completed with no faults.
10 December 2024
My call was answered quickly and I was put through to somebody who was able to answer my questions and set up the service plan for me.
10 December 2024
All work carried out as agreed in timely manner.
10 December 2024
Easy to book, friendly welcome at check in, work carried out on time, car cleaned and ready when job complete.
10 December 2024
I had a problem with the lights not working on my car, critical at this time of year as the team realised and that they needed to be sorted quickly.
09 December 2024
Couldn't do enough for , work is carried out to the highest standard
08 December 2024
Your process for handling company car services needs serious and swift attention. Your staff need to communicate with each other no body knew what was going on. Service was booked 10 days before and still no authorisation obtained.
08 December 2024
I came in to the canterbury office . I've never seen such unprofessional behaviour at the desk . Staff eating , loud laughing. I also waited for 2 hours to be seen when i was told it would be a quick job .
08 December 2024
Very friendly and satisfying service.
08 December 2024
The service department claimed that my wipers needed replacing which was rubbish given that they were less than a year old.
06 December 2024
Really good customer service from a quick but thorough check in showing all options and walking me through everything. Offered a hot drink if and an area to chill out to complete any further paperwork or to wait for a lift. All of the staff were real
06 December 2024
The car service was very good.
06 December 2024
All work done was great but felt it was a little costly
05 December 2024
Friendly staff
05 December 2024
Efficient, friendly
05 December 2024
Received MOT Certificate but no useful details ie tyre and break wear as I had been on past mot tests.
04 December 2024
Problem not fixed first time - annoyed to see same warning lights on/problems with car after being told it was fixed. But problem was fixed when car went in again, which I think took a bit of exploration and time. Appreciate that effort.
03 December 2024
Service was ok as usual , nothing special
03 December 2024
Long delay in having a tyre fitted, 3 hour wait although some of it was down to Auto Protect
03 December 2024
Everyone one very helpful and polo.
03 December 2024
Points mentioned above and it was a good service experience with the receptionist and service advisor being helpful as I checked in and out. The technician health check video was also very good.
03 December 2024
Always willing to help
03 December 2024
The information is needed has hopefully been acquired to resolve my issue with my E64 635D. Based on this...I've booked to have the work completed with the Canterbury branch in the new yr
02 December 2024
Above and beyond as per, Thoroughly Satisfied with All that Barrat's has been involved with in the BMW experience.
30 November 2024
Very professional service
30 November 2024
Made me feel welcome. Gave me their time. Thorough and showed me what they'd done.
30 November 2024
Please keep up the good work ??
30 November 2024
Well explained and efficient staff
29 November 2024
Able to collect car at home.
28 November 2024
I was reassured by the mechanic's video that a thorough inspection had been done, but not a good start for a £1,002 service package. At least I'll have a BMW service history when I sell the car. Next time I'll book a courtesy car 2 months in advance.
27 November 2024
Very satisfied
26 November 2024
Efficient and kept me up to date.
25 November 2024
Kept informed while parts needed were sourced
25 November 2024
Barretts have always serviced my vehicle. Helpful and friendly and everything done to make it fuss free
24 November 2024
The service team greeted me explained what was being done and kept me informed of progress and greeted me again when vehicle was ready.
24 November 2024
Excellent service. Even with the staff if I had to step outside to make calls they watched my laptop etc.
24 November 2024
Very easy to deal with everyone
23 November 2024
All good
23 November 2024
I've given four stars simply because I was told to get my car to you at 7.30am but then had to wait one hour for your minibus to drop us into Canterbury after being told they run from 7.30am.
22 November 2024
All good
22 November 2024
No complaints
21 November 2024
Great service as usual! Lovely staff and super easy to drop off and collect. Thank you
21 November 2024
Because it all went well
21 November 2024
Work was done efficiently and health check was carried out
21 November 2024
Friendly, helpful and did everything they said they would, and quicker than they said.
21 November 2024
The updates, explanations and the service given was grear
20 November 2024
Purely for the fact I had to wait about 6 weeks for an appointment where I was able to get a loan vehicle
20 November 2024
brakes replacement. However dashcam was left unplugged with wires hanging down. Also tyre pressure was not corrected so computer notification within a few days to inflate. Not to wash car sign left in car. Not the usual standard from BMW Canterbury
20 November 2024
Excellent service
20 November 2024
The communication about the completion of the service was particularly bad especially seeing I had called twice and asked for an update. You were unable to collect the car so we had to arrange for a lift to be collected to be taken to work and vice v
19 November 2024
Fast service.
19 November 2024
Barretts in Canterbury were very efficient with very good customer service.
19 November 2024
Fast, organised and even got a free shuttle into town which was very helpful and friendly driver too! Keep up the excellent, friendly service :)
19 November 2024
Very easy to add additional services
19 November 2024
Recall repairs and service completed without fuss. Car returned clean and shiny
18 November 2024
I have used this dealership for 24 years, the attention is excellent and gives me complete confidence.
18 November 2024
Simple from start to finish. Very friendly.
18 November 2024
Great customer service
18 November 2024
Good service
18 November 2024
Very helpful
18 November 2024
Friendly and efficient
18 November 2024
Staff were friendly, professional and kept me informed.
18 November 2024
Good service and communication, but this is the second time it's been in for the same issue and it's Still not resolved. It's rebooked for 21st November for another diagnosis.
18 November 2024
Costs are way to much for what is required
18 November 2024
Very helpful
18 November 2024
Fixed my car in good time and professional again
18 November 2024
- I had to chase the service team at 330 despite having brought car in at eight. - the suspension was drained of fluid and I will now have to pay to have it fixed. It wasn't perfect when it came in but is terrible after the service. - aircon also
18 November 2024
Very accommodating when I was short of time
17 November 2024
I waited for the service to complete the set up at broadoak makes it very relaxed
17 November 2024
Good service
17 November 2024
Excellent all round
16 November 2024
Great service, great comms, carried out the work as hoped for.
16 November 2024
Booked my car in for major service and they sent me a video message showing me what needed repair unfortunately the diff oil seal but they carried out the repair and all good now very happy
15 November 2024
Very impressed with my video of the underside of my m5 as its nice to see what u don't see normally, and very clearly explained by the mechanic many thanks
15 November 2024
Quick and easy
14 November 2024
Mot completed quickly.
13 November 2024
I had a recall appointment and after the checks had been completed it was found that my car was in satisfactory order. Rather than wait two hours I took the shuttle service into town and back. The car also received a clean inside and out.
12 November 2024
Efficient courteous
12 November 2024
Great service throughout the whole process
11 November 2024
Ellie Rees- Davis (our contact for the day) was brilliant! Kept us updated, very knowledgeable & explained work/options very well. Made us feel reassured that we were receiving the very best of service.
11 November 2024
Very nice having bus service into Canterbury.
11 November 2024
You restore settings in my car that I then have to try to re set. Eg. my mirror now dips when I engage reverse and I don't want it to, I don't know how to change it back and it's infuriating.
11 November 2024
Nothing is too much trouble.
10 November 2024
On time, very professional and friendly service
10 November 2024
Very clear on service and what was checked on car. Car was collected at my home and brought back, which was on time and clear on what was involved in service.
10 November 2024
The technicians carry out work on my vehicle diligently and provide lots of information and a video as part of the health check.
08 November 2024
Usual Excellent service.
08 November 2024
Appointment arranged easily. Friendly, professional and personalised interactions at the garage. Kept me informed and willing to help.
08 November 2024
Apart from the check in everythng was handled very well, I stayed while the car was serviced and chatted to the team and generally had a lovely time. I had a couple of cookies and a couple of cafe lattes (you need better beans try curve in Margate).
06 November 2024
great staff front desk and a super service assistant in Kieren
04 November 2024
Everyone I spoke to were professional in customer service
04 November 2024
dislike check in machine prefer service advisor
04 November 2024
A dealership that I trust
04 November 2024
Mark Newman again is very helpful and have known him for years too Service done on time and kept up to date
04 November 2024
Canterbury was excellent. quick and transparent. compared to my previous experience which was a disaster at ashford.
04 November 2024
Felt rather alienated as, if I had not spoken to receptionists, I would have had no in the flesh human contact even to pay the bill.
04 November 2024
.
03 November 2024
Good service
03 November 2024
Fast, efficient and friendly
02 November 2024
We have had problems but hopefully all sorted now
01 November 2024
I do not appreciate the attempt to up-sell services during the online book in. Also, when, I have checked in online to I have to confirm the details when I drop the key off?
31 October 2024
I didn't want to give you any stars but inconveniently I can't delete the first one. My Grandmother had an expression 'Big hat and no knickers'. Which I feel sums up the efficiency of your reception. The customer is greeted with delightful smiles,
31 October 2024
Always helpful friendly
31 October 2024
As above.
31 October 2024
As above, too autonomous, no personal touch like there used to be.
31 October 2024
See above
30 October 2024
Booked online for a service and mot but had a message left to say couldn't accommodate my request so moved to the following day, I did get it moved back and arranged mot elsewhere on the day though I was offered an mot !!
30 October 2024
Everything was great
29 October 2024
My X2 was serviced quickly and I felt assured that my car was in the hands of a BMW main dealer. also, the waiting area was comfortable with refreshments and a place to work. Very helpful staff.
28 October 2024
Excellent service
28 October 2024
It was easy
28 October 2024
No hassle
27 October 2024
My service was amazing didn't take them long to get my car done at all nice to chat to about any problems u may have with or about your car
26 October 2024
Excellent communication highlighting a specific problem
26 October 2024
Very friendly and helpful
26 October 2024
No problems . Kept informed .
25 October 2024
Efficient knowledgeable staff. Work carried out well within time estimates
25 October 2024
Excellent service all round and to top it off a lovely coffee machine..
19 January 2025
Very satisfied with the service we received. Chris was excellent and really helpful during the whole process of choosing, purchasing and taking delivery of our car (which we needed to coincide with handing back of our previousy leased car.)