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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
453 ratings and 228 comments received in the last 90 days.
21 November 2024
Excellent throughout the whole process, I have been treated with excellent customer service with great communication and guidance. Chris Pay made the whole process seamless with excellence during each stage. I am very happy.
12 November 2024
Extremely knowledgeable, helpful and friendly staff.
09 November 2024
This is the 2nd car Issac has sold me and he is always very informative and helpful and gets me the best deal
01 November 2024
No problems at all !!
31 October 2024
Everyone was very welcoming, professional and helpful throughout the whole process. Handover of my new BMW was fantastic with the big reveal and flowers! Brandon gave an exceptional in-depth tour of the car and answered any questions throughly.
31 October 2024
The attention to detail from all the staff was easy, relaxed and straightforward.
31 October 2024
Very good service from start to finish and the after sales is also very good. Particularly the chance to discuss and review the cars technical features a few weeks after purchase.
30 October 2024
The sales agent, Bradley Roy was friendly and completely customer focussed and attentive to detail
30 October 2024
As above, the purchase process was completely supported by Barretts Sales and Finance team, offering me options that worked for me and allowed an informed choice that suited all of my requirements.
22 October 2024
The staff at Barretts Canterbury were extremely helpful and attentive.
16 October 2024
Duncan was very helpful who really tried to accommodate our needs with the help of his superior. The flower bouquet in the boot of the new car was a special touch I really loved!
13 October 2024
FANTASTIC From the moment you walk through the door you become a priority You are offered beverage while you wait The seating are was spacious and comfortable The bathroom was spotlessly clean. The standard of cleanliness was outstanding.
13 October 2024
Bradley, was professional, friendly, knowledgeable, informative and extremely easy to communicate with. He was timely in responding to any questions or queries I had and always left me reassured.
10 October 2024
Very nice and supportive.
07 October 2024
Again customers service was excellent
06 October 2024
Bradley Roy, our sales contact, made the entire process fault free, easy and smooth from start to finish ensuring we got exactly the vehicle we wanted.
05 October 2024
Few issues with getting the car I ordered. The sales team managed to sort the issues and made it nice and easy.
01 October 2024
Great customer service. Felt all queries answered and paperwork handled sympathetically for a busy customer.
01 October 2024
Kept informed of the order process and everything was explained as required.
22 September 2024
Very impressed with experience and with the delivery of my car
18 September 2024
Excellent service as always, my 4th car from Barretts and it's always great.
17 September 2024
Great service
16 September 2024
easy friendly and above all honest
10 September 2024
Barretts BMW Canterbury are simply the best . Highly professional and efficient . A most excellent dealership.
05 September 2024
Was a great experience from start to finish, I couldn't reccomend the team at BMW canterbury more. Both Neil and Reece were exceptional
24 November 2024
Very easy to deal with everyone
24 November 2024
Excellent service. Even with the staff if I had to step outside to make calls they watched my laptop etc.
24 November 2024
The service team greeted me explained what was being done and kept me informed of progress and greeted me again when vehicle was ready.
23 November 2024
All good
23 November 2024
I've given four stars simply because I was told to get my car to you at 7.30am but then had to wait one hour for your minibus to drop us into Canterbury after being told they run from 7.30am.
22 November 2024
No complaints
22 November 2024
All good
21 November 2024
Friendly, helpful and did everything they said they would, and quicker than they said.
21 November 2024
The updates, explanations and the service given was grear
21 November 2024
Great service as usual! Lovely staff and super easy to drop off and collect. Thank you
21 November 2024
Because it all went well
21 November 2024
Work was done efficiently and health check was carried out
20 November 2024
brakes replacement. However dashcam was left unplugged with wires hanging down. Also tyre pressure was not corrected so computer notification within a few days to inflate. Not to wash car sign left in car. Not the usual standard from BMW Canterbury
20 November 2024
The communication about the completion of the service was particularly bad especially seeing I had called twice and asked for an update. You were unable to collect the car so we had to arrange for a lift to be collected to be taken to work and vice v
20 November 2024
Purely for the fact I had to wait about 6 weeks for an appointment where I was able to get a loan vehicle
20 November 2024
Excellent service
19 November 2024
Fast service.
19 November 2024
Barretts in Canterbury were very efficient with very good customer service.
19 November 2024
Fast, organised and even got a free shuttle into town which was very helpful and friendly driver too! Keep up the excellent, friendly service :)
19 November 2024
Very easy to add additional services
19 November 2024
Recall repairs and service completed without fuss. Car returned clean and shiny
18 November 2024
I have used this dealership for 24 years, the attention is excellent and gives me complete confidence.
18 November 2024
Simple from start to finish. Very friendly.
18 November 2024
Great customer service
18 November 2024
Good service
18 November 2024
Very helpful
18 November 2024
Friendly and efficient
18 November 2024
Staff were friendly, professional and kept me informed.
18 November 2024
Good service and communication, but this is the second time it's been in for the same issue and it's Still not resolved. It's rebooked for 21st November for another diagnosis.
18 November 2024
Costs are way to much for what is required
18 November 2024
Very helpful
18 November 2024
Fixed my car in good time and professional again
18 November 2024
- I had to chase the service team at 330 despite having brought car in at eight. - the suspension was drained of fluid and I will now have to pay to have it fixed. It wasn't perfect when it came in but is terrible after the service. - aircon also
18 November 2024
Very accommodating when I was short of time
17 November 2024
I waited for the service to complete the set up at broadoak makes it very relaxed
17 November 2024
Good service
17 November 2024
Excellent all round
16 November 2024
Great service, great comms, carried out the work as hoped for.
16 November 2024
Booked my car in for major service and they sent me a video message showing me what needed repair unfortunately the diff oil seal but they carried out the repair and all good now very happy
15 November 2024
Very impressed with my video of the underside of my m5 as its nice to see what u don't see normally, and very clearly explained by the mechanic many thanks
15 November 2024
Quick and easy
14 November 2024
Mot completed quickly.
13 November 2024
I had a recall appointment and after the checks had been completed it was found that my car was in satisfactory order. Rather than wait two hours I took the shuttle service into town and back. The car also received a clean inside and out.
12 November 2024
Great service throughout the whole process
12 November 2024
Efficient courteous
11 November 2024
Very nice having bus service into Canterbury.
11 November 2024
You restore settings in my car that I then have to try to re set. Eg. my mirror now dips when I engage reverse and I don't want it to, I don't know how to change it back and it's infuriating.
11 November 2024
Nothing is too much trouble.
11 November 2024
Ellie Rees- Davis (our contact for the day) was brilliant! Kept us updated, very knowledgeable & explained work/options very well. Made us feel reassured that we were receiving the very best of service.
10 November 2024
On time, very professional and friendly service
10 November 2024
Very clear on service and what was checked on car. Car was collected at my home and brought back, which was on time and clear on what was involved in service.
10 November 2024
The technicians carry out work on my vehicle diligently and provide lots of information and a video as part of the health check.
08 November 2024
Appointment arranged easily. Friendly, professional and personalised interactions at the garage. Kept me informed and willing to help.
08 November 2024
Apart from the check in everythng was handled very well, I stayed while the car was serviced and chatted to the team and generally had a lovely time. I had a couple of cookies and a couple of cafe lattes (you need better beans try curve in Margate).
08 November 2024
Usual Excellent service.
06 November 2024
great staff front desk and a super service assistant in Kieren
04 November 2024
dislike check in machine prefer service advisor
04 November 2024
.
04 November 2024
Felt rather alienated as, if I had not spoken to receptionists, I would have had no in the flesh human contact even to pay the bill.
04 November 2024
A dealership that I trust
04 November 2024
Canterbury was excellent. quick and transparent. compared to my previous experience which was a disaster at ashford.
04 November 2024
Everyone I spoke to were professional in customer service
04 November 2024
Mark Newman again is very helpful and have known him for years too Service done on time and kept up to date
03 November 2024
Fast, efficient and friendly
03 November 2024
Good service
02 November 2024
We have had problems but hopefully all sorted now
01 November 2024
I do not appreciate the attempt to up-sell services during the online book in. Also, when, I have checked in online to I have to confirm the details when I drop the key off?
31 October 2024
See above
31 October 2024
Always helpful friendly
31 October 2024
As above.
31 October 2024
As above, too autonomous, no personal touch like there used to be.
31 October 2024
I didn't want to give you any stars but inconveniently I can't delete the first one. My Grandmother had an expression 'Big hat and no knickers'. Which I feel sums up the efficiency of your reception. The customer is greeted with delightful smiles,
30 October 2024
Booked online for a service and mot but had a message left to say couldn't accommodate my request so moved to the following day, I did get it moved back and arranged mot elsewhere on the day though I was offered an mot !!
30 October 2024
Everything was great
29 October 2024
My X2 was serviced quickly and I felt assured that my car was in the hands of a BMW main dealer. also, the waiting area was comfortable with refreshments and a place to work. Very helpful staff.
28 October 2024
No hassle
28 October 2024
Excellent service
28 October 2024
It was easy
27 October 2024
My service was amazing didn't take them long to get my car done at all nice to chat to about any problems u may have with or about your car
26 October 2024
Very friendly and helpful
26 October 2024
No problems . Kept informed .
26 October 2024
Excellent communication highlighting a specific problem
25 October 2024
Excellent service all round and to top it off a lovely coffee machine..
25 October 2024
Efficient knowledgeable staff. Work carried out well within time estimates
24 October 2024
Excellent customer service and work completed to a high standard promptly. Kept informed throughout the work completed and given a accurate quote before the work started.
24 October 2024
Could be a tad bit quicker doing it other than that always spot on and easygoing.
23 October 2024
Recall work recently undertaken remains outstanding on the Diagnostic tool. This should have been cleared off. Advised tyre condition would be an MOT failure. This proved to be only an advisory note when passed by local MOT centre.
22 October 2024
Polite, professional staff
22 October 2024
Very grateful to the team for helping me with my car! Friendly, efficient and professional.
21 October 2024
Impressive diagnostics.
21 October 2024
From when I bought my BMW and now still the same helpful and knowledgeable staff nothing changed,your car is always in safe hands
21 October 2024
Friendly
20 October 2024
Everything done
20 October 2024
Easy and friendly vehicle ready when collecting
20 October 2024
Great service
20 October 2024
all went well
19 October 2024
Quick turnaround
18 October 2024
Everyone was helpful - everything done well
18 October 2024
Friendly staff and good service.
18 October 2024
Excellent service
17 October 2024
I fell my car is looked after and respected. The works carried out is of high standard and trusted
16 October 2024
Very professional staff, done loads of work in few hours so could pick up my car the same day :)
15 October 2024
Always a reliable and trustworthy experts to support you.
15 October 2024
The service experience was smooth but the boot lid does not close as well as before the MOT. It now needs to be slammed shut to register as closed. When the boot was first opened after the MOT there was a small loose spring next to the catch.
14 October 2024
Very friendly and efficent.
14 October 2024
While you do say that you may not be able to complete the work I added to comments part of the booking in process, it wasn't looked at so booked in for another visit!
14 October 2024
Service carried out exactly as detailed, car collected promptly and delivered back to me in the same fashion
12 October 2024
Good communication, excellent pre- and post-service aftercare. Clear and informative service updates at every stage. Very welcoming and positive experience.
10 October 2024
Slick efficient service from app online to physical check in. Competitive pricing with manufacturer guarantee authentic parts and technicians who know your vehicle inside out Love the video update and RAG system Barrett's staff are all professional
10 October 2024
Car picked up and returned. Customer friendly team, usual high level of customer service
10 October 2024
Quick, efficient, courteous.
10 October 2024
Booked timed appointment but had to wait all day
09 October 2024
As every great service from friendly staff
09 October 2024
The work was carried out promptly and in less time than was suggested getting me back on the road an hour earlier than predicted.
08 October 2024
Nothing was too much trouble for the reception staff. I was also able to work whilst waiting for my car.
07 October 2024
Kept me informed throughout the report of my car
06 October 2024
Very good
06 October 2024
It says everything!
06 October 2024
They gave us the number 1 service and were very friendly.
06 October 2024
Prompt work carried out
06 October 2024
The job was done without fuss.
06 October 2024
The car goes in the job gets done and off I go
05 October 2024
WOULDN'T GO ANYWHERE ELSE.
04 October 2024
Can't fault the service or customer service.
03 October 2024
Only in for MOT, the car was valeted free of charged. Great piece of PR.
02 October 2024
The work was done satisfactorily, as far as I can tell. All the members of the service department were unfailingly polite.
01 October 2024
Very accommodating and hospitable staff, they let you feel comfortable and at home whilst waiting for your car fixed.
01 October 2024
Everything was fully explained to me as well as what the total cost would be.
01 October 2024
good very friendly and professional
30 September 2024
Good service from Molly and the technician.
30 September 2024
Good service, friendly and helpful team. Prompt updates and the car came back clean.
30 September 2024
Quick and efficient recall appointment. Good communication.
30 September 2024
The staff at Barrett's are very friendly and always offer a first class service. Barrett's as a dealership are extortionate in labour pricing and lose business because they're simply not even close to competitive.
30 September 2024
Top marks
29 September 2024
Kept me informed all through the process.
29 September 2024
Works were carried out as advised
28 September 2024
Always helpful answering my numerous queries
27 September 2024
Following the service visit, I had a query regarding the customer profile set up within the car's electronic system. I contacted the branch and spoke to Luke Hay who resolved my query immediately.
27 September 2024
Work completed in time and to a good standard.
26 September 2024
No complaints at all
24 September 2024
Efficient and comprehensive service
24 September 2024
Welcoming , attentive & helpful customer service team
23 September 2024
As far as I know the service was carried out okay
23 September 2024
Same as the previous answer really
23 September 2024
The recall was dealt with in a very professional manner with friendly staff.
22 September 2024
As above
22 September 2024
All the staff were very helpful and friendly and answered all my questions
22 September 2024
Work was carried out quickly. However in the past, my car used to be washed and the inside vacuumed out. I know I have 2 hairy dogs, but I did think they could have tried doing the boot ??
22 September 2024
Car serviced competently and returned in timely and clean .
22 September 2024
Everyone l came into contact with was very professional
22 September 2024
As above - excellent service
21 September 2024
All ran very smoothly. Car looked brand new on collection.
21 September 2024
A very easy experience
21 September 2024
As above
21 September 2024
Great customer service and efficient
20 September 2024
Staff very helpful
19 September 2024
Excellent staff and service
19 September 2024
Very thorough.
19 September 2024
personal touch not hiding behind computer screens
19 September 2024
I have already provided feedback over the phone. I will say I have always been incredibly happy but on this occasion I wasn't thrilled that a different brand of tyre was put on my car which I go to great lengths to keep consistent
19 September 2024
Good service receptionist
18 September 2024
I was able to book a slot that was convenient for me, work in the small hot desk section, and the car was delivered back to me promptly with a very little waiting around.
18 September 2024
See above comments
18 September 2024
Staff very friendly and happy to help with any questions.
17 September 2024
Efficient service but cost of service plan is relatively high in comparison to other luxury car brands.
17 September 2024
service completed at the allocated time
17 September 2024
The whole service experience is very smooth and efficient,however there has been a recall on my vehicle and the work has not been carried out even though I have been told that the parts are in and the work would be done on my last two visits.
17 September 2024
Very helpful
17 September 2024
Very accommodating and efficient. Staff were extremely friendly. Car was returned earlier than expected and cleaned inside and out to a very high standard.
17 September 2024
As I had an engine fault, I was delighted to be able to get the car in Barratts Canterbury to be looked at in just 4 days. The fault was fixed under warranty and I was impressed that the remote diagnostic enabled the fault to be fixed on the day.
15 September 2024
Every aspect of my car purchase was handled with care and attention from the moment I walked in and was greeted by the reception team , through the sales team, and finance team and each team serviced me perfectly.
15 September 2024
Service advisor was excellent
15 September 2024
BMW Canterbury were helpful and efficient throughout my recent visit.
15 September 2024
Perfectly handled and managed our issue from start to finish.
14 September 2024
Good offered coffee and shuttle to station
14 September 2024
All seems to be OK
14 September 2024
Perfect
14 September 2024
First class all the way. Excellent communications too
14 September 2024
No issues
14 September 2024
Simple the staff
12 September 2024
Staff are always prompt when answering calls, friendly and efficient when presenting to the showroom in person and there is always an offer of refreshments whilst waiting.
09 September 2024
I received a phone call letting me know that I needed a new tyre and the cost of the tyre, and a couple of things that I would need to have replacer in the next few months dew to wear and tear so my car is booked in to have the work done
09 September 2024
Excellent communication
09 September 2024
Car was promptly serviced and other items quickly reported to me Extra work was carried out the same day
09 September 2024
Nothing could have been better.
07 September 2024
Because I am happy with yo service.
07 September 2024
Good fitter video on the vehicle inspection in conjunction with the above.
07 September 2024
As above - very smooth process & helpful staff
07 September 2024
Very efficient and friendly service
07 September 2024
All service was amazing
07 September 2024
No problems encountered.
06 September 2024
Kept me updated throughout the process.
06 September 2024
Everyone was polite and helpful
06 September 2024
I phoned BMW at 10.30 am in Broadstairs, I had punctured my tyre. By 12 midday the same day I had a new tyre being fitted at BMW Canterbury. Staff went the extra mile to help me out, I was very grateful
04 September 2024
Always treated with respect, always polite and extremely helpful.
03 September 2024
Friendly staff, very helpful and work completed as requested
03 September 2024
Good service, excellent communication, felt like I was kept informed throughout
02 September 2024
All the work was done in the day and the car was returned nicely cleaned,
02 September 2024
Great service
01 September 2024
All of the above, and courtesy bus into town and back was excellent
01 September 2024
Overall very satisfied. The exception is my car only needed a standard service and they made me bring my car in at the start of the day only to leave it till the end of the day to start work on it. I could have dropped it off later in the day instead
01 September 2024
The service team are extremely professional and helpful
23 November 2024
Everything worked smoothly and exceeded my already high expectations.